To prepare college students for entry into a business environment by providing opportunities to join The Hertz Corporation, a global leader in mobility and equipment solutions. Hertz provides exciting Intern opportunities for individuals pursing their degree program. The purpose of the Hertz IT Internship Program is to provide hands on experience in a business setting. If you’re interested in an exciting opportunity and meet the qualifications below, we encourage you to apply. Our Internships are compensated positions; however, they do not provide benefits.
- Partner with various leaders in the Business & Technology Organization to design, implement & continuously improve the Service Management & Service Delivery processes for the Hertz Technology organization. This position will report to the VP of Operations for Technology and will primarily be responsible for managing a team of Incident Managers, Business Analysts & Project ManagersResponsibilities include: Partner with leaders from Service Delivery, Service Operations, Business and Application Support as well as Hertz Project Teams (such as C2C) to understand their support, delivery and process needs to translate them into future Service Delivery improvement projectsIdentify areas in Technology where processes can be improved, influence the leadership by defining the benefits and manage the end to end projects through implementation in ServiceNow, Splunk, etc.Lead the culture of continuous improvement by identifying and delivering projects and initiatives; promote customer/leadership engagement Provide oversight on the project management & operations for managing the ITSM PlatformLead the relationship with multiple product vendorsDefine the service delivery expectations from professional services vendors & lead the governance around itManage internal customer relationship with leaders across the technology organizationPartner with Vendor Management & Technology Sourcing teams on vendor selection and ongoing vendor governance
Mandatory Requirements Educational Background
Must be enrolled in an accredited educational institutionPursuing undergraduate degree in ITCurrent overall GPA of 3.0 or higherPossess basic knowledge of MIS concepts Knowledge & Skills
Excellent verbal and written communication skillsStrong analytical and problem-solving skillsDetail-orientedAbility to effectively coordinate with team membersStrong work ethic and organizational skillsMicrosoft Office skills
Preferred Requirements Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening. EEO/AA: Females/Minorities/Disabled/Vets
Location/Region: Estero, FL (US)